Privacy Policy
Last updated: January 2025
1. Who We Are
AquaVeil ("we", "us", "our") is an ecommerce company specialising in pool covers and related accessories. We are committed to protecting your privacy and handling your personal data with care.
2. Data We Collect
We collect the following categories of personal data:
- •Account data: name, email address, password (hashed)
- •Order data: delivery address, billing information, order history
- •Usage data: pages visited, browsing behaviour, IP address
- •Communication data: messages you send us via contact forms
3. How We Use Your Data
We process your personal data for the following purposes:
- •Processing and fulfilling your orders
- •Managing your account and providing customer support
- •Sending transactional emails (order confirmations, shipping updates)
- •Improving our website and services
- •Complying with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases: performance of a contract (fulfilling your orders), legitimate interests (improving our services), legal obligations (tax and compliance), and consent (marketing communications where applicable).
5. Data Retention
We retain your personal data for as long as your account is active, plus any period required by law. Order data is kept for 7 years for tax and accounting purposes. You may request deletion of your data at any time (subject to legal obligations).
6. Your Rights
Under GDPR, you have the right to:
- •Access your personal data
- •Rectify inaccurate data
- •Erase your data ("right to be forgotten")
- •Restrict or object to processing
- •Portability of your data
To exercise these rights, contact us at privacy@aquaveil.com.
7. Cookies
We use essential cookies to make our website function. These include session cookies (for your cart and login) and security cookies. We do not use advertising or third-party tracking cookies.
8. Third Parties
We share your data with trusted partners only as necessary: payment processors (Stripe), shipping carriers, and cloud infrastructure (Supabase, Vercel). All partners are GDPR-compliant and process data only on our instructions.
9. Contact
For privacy-related enquiries, please contact us at privacy@aquaveil.com.